Support
Last updated: August 16, 2026
Report a problem
Email is the primary way to reach us. There is no phone support. Include your account email, plan (Hobby / Pro / Business), and steps to reproduce.
Email support@doubleulabs.com · Security report
Signed-in users can also use the in-app Feedback button (product input) or open a public GitHub issue (no secrets or customer data).
Response targets by plan
Targets are initial human acknowledgment during US Eastern business hours (Mon–Fri, 09:00–17:00), not guaranteed fix times. Unless an Enterprise contract says otherwise, these are service goals—not credit-bearing SLAs.
| Plan | Initial response | Notes |
|---|---|---|
| Hobby | 3 business days | Best-effort email |
| Pro | 2 business days | Standard email queue |
| Business | 1 business day | Priority queue; S1 ack within 8 business hours |
| Enterprise | Custom | As contracted |
Status & outages
We do not yet publish a dedicated public status page. Material incidents are communicated per our incident process (email when customers are affected). See Security for disclosure guidance.
Full policy
Operator detail lives in docs/policies/sla-support-policy.md. Legal terms remain in our Terms of Service.