Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and DoubleU Labs, LLC ("DoubleU Labs," "we," "us," or "our") governing your access to and use of the StatFlow metrics platform, including all APIs, dashboards, and related software (collectively, the "Service").

By accessing or using the Service, creating an account, or otherwise indicating acceptance, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. The Service

StatFlow is a hosted metrics ingestion, storage, and visualization platform.

We may modify, update, suspend, or discontinue any part of the Service at any time. Where reasonably practicable, we will provide at least thirty (30) days' notice prior to any material discontinuation.

3. Accounts and Security

You must provide accurate, current, and complete information when registering for an account.

You are solely responsible for:

• maintaining the confidentiality of your login credentials and API keys
• all activities conducted through your account

You agree to notify us immediately at support@doubleulabs.com of any unauthorized use or security breach.

We reserve the right to suspend or terminate accounts that violate these Terms or present security risks.

4. Acceptable Use

You agree not to use the Service to:

• violate any applicable law or regulation
• infringe intellectual property or other rights
• transmit malicious code or harmful content
• attempt unauthorized access to systems or infrastructure
• interfere with or disrupt the Service
• bypass rate limits or security controls
• resell or sublicense the Service without authorization
• process or store personal data in violation of applicable law
• access or extract data beyond your authorized scope

We may suspend or terminate access for violations without prior notice.

5. Fees and Payment

5.1 Billing

The Service may be offered on a subscription basis. All fees are billed in advance and are non-refundable except as required by law.

By providing a payment method, you authorize us to charge applicable fees.

5.2 Pricing Changes

We may modify pricing with at least thirty (30) days' notice. Continued use constitutes acceptance.

5.3 Failed Payments

If payment fails and is not resolved within seven (7) days, we may suspend or downgrade your account.

5.4 Free Tier

Any free tier is provided "as-is" without service guarantees and may be modified or discontinued at any time.

6. Data Rights

6.1 Customer Data

You retain all rights to data submitted to the Service ("Customer Data").

You grant us a limited, non-exclusive license to process Customer Data solely to operate and provide the Service.

6.2 Data Retention and Deletion

We may delete Customer Data after account termination in accordance with our retention policies. You are responsible for exporting your data prior to termination.

6.3 Aggregated Data

We may use aggregated and anonymized data for analytics, benchmarking, and product improvement. Such data will not identify you.

7. Availability

The Service is provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation.

Any uptime targets are goals only and not contractual guarantees.

8. Intellectual Property

All rights, title, and interest in the Service remain with DoubleU Labs.

We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

9. Confidentiality

Each party agrees to protect the other's confidential information and use it solely for purposes related to the Service.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:
  • (A) AMOUNTS PAID BY YOU IN THE PRIOR 12 MONTHS, OR
  • (B) $100 USD

12. Indemnification

You agree to defend, indemnify, and hold harmless DoubleU Labs from claims arising out of:

• your use of the Service
• your violation of these Terms
• your violation of law or third-party rights
• your Customer Data

13. Termination

You may terminate at any time.

We may suspend or terminate access immediately for violations or risk to the Service.

Upon termination:

• access ceases immediately
• certain provisions survive (including liability, IP, and indemnification)

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware.

Disputes will be resolved by binding arbitration under AAA rules.

You waive participation in class actions.

15. General

• Entire Agreement
• Severability
• Waiver
• Assignment
• Notices (via email)
• Changes (14 days' notice for material updates)

16. Contact